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Education Sessions

Professional Development 

 

Kick-Start Sessions

1:30pm – 2:30pm

Stop Letting That Difficult Person Ruin Your Day

Effectively handle negative attitudes and difficult people for better productivity and less drama. Attend this session if your success depends on being able to recognize and respond appropriately to different behaviors and situations.

 

 

Education Sessions

10:15am – 10:45am

Travel Procurement – Understanding the landscape of Airline Negotiations

Session Description:
Hear from industry experts to understand airline pricing and how to analyze airline data to ensure successful negotiations for both parties. Industry professionals will discuss how procurement strategies are evolving, and what you can do to adopt them into your travel program. Moderator – Lee Courtney Panelists - 3-4 panelists 

 

SMM: Treating Travelers and Attendees as One

Session Description:
We often hear about delivering a consumer-grade experience in business travel, but increasingly, travel managers are realizing the traveler who's traveling to attend a conference or a meeting is one and the same and require the same user experience. Our education session will guide travel managers in how to create a combined and streamlined travel and meetings experience that produces not just leverage, but a satisfied and productive traveler-attendee. 

 

Cannabis and International Travel

Session Description:
The possession and recreational use of cannabis is now legal in Canada. Cannabis is also legal in several other countries and states, in varying degrees. But do we know what to expect when it comes to Cannabis and travelling abroad? From health considerations to international legislation, this session will be co-presented by Robin Ingle, CEO of MSH/Ingle International and Dr. Szabo, Medical Director of Novus Health and emergency physician at the University Health Network in Toronto. This session is for anyone who would like to learn more about the global landscape of cannabis and the implications of cannabis on international travel. 

11:00am – 11:30am

NDC: A Deeper Understanding

The airline industry has been preparing for IATA’s New Distribution Capability (NDC) for many years and are now seeing the results of investment to diversify their content distribution offerings.

In this session, Tom Wilkinson, SAP Concur Director, Distribution - NDC will review the basic concept of IATA’s New Distribution Capability before diving into discussions about various airlines efforts toward channel differentiation, GDS initiatives to prepare for NDC and TMC issues and approaches for managing NDC.   

 

Preventative Health Solutions for Pre-Travel Preparation

Session Description:
Only 10% of international business travelers receive pre-travel services prior to departure. Being well prepared before traveling can have substantial return on investment for the employer as much as the employee. The new emerging technologies are helping to achieve this with easier and better ways. Attend this session if you are looking to learn about new innovations to help you save money for your or your staff's business travels. 

 

If You Build It, They Will Come - Creating the perfect hotel program

Session Description:
We've all heard, "if you build it, they will come." But merely building a hotel program won't ensure that travelers buy into it. To win over travelers, you need content that's RELEVANT to many different travelers across hundreds, if not thousands, of properties. In this highly unique and engaging mini-workshop, attendees will participate in an exercise of designing hotel program content on-the-spot. They'll compare a range of content choices and learn what scenarios result (e.g., compliance or savings) from decisions to expand or limit specific options. And they'll learn how to apply the same logic to their own programs. Prepare for some "aha" moments in this engaging session. 

11:45am – 12:15pm

30 in 30: 30 procurement strategies and tips that apply to travel

Session Description:
Hear 30 procurement strategies and tips that apply to travel in 30 minutes! Covering sourcing, contracting, savings, implementation and contract management, these are ideas that you can consider instituting at your organization. This is an interactive session where you may even be the one sharing your knowledge. 

 

Navigating the Future of Travel and Meeting Risk Management

Session Description:
Establishing a travel and meeting risk program can be a daunting process. This presentation is designed to help travel managers build an initial risk program at little cost and minimal effort from the travel manager. The program will also show how to garner support from others within their organization. Target Audience: Travel managers of small or mid-market organizations without an established or fully mature travel risk program. Supplier partners will benefit from attending as they will be exposed to unique ideas to better help serve their current and future clients with regards to travel and meeting risk. 

 

 

Education Sessions

11:45am – 12:15pm

5 ways machine learning and predictive analytics can improve your travel program today

Session Description:
Business travel management is a data-driven industry, and for both suppliers and buyers having better access to data is crucial to get better deals. Suppliers used to be ahead in this battle, but in today's world of business travel many companies invest in business travel data analysis by hiring analysts to their teams and buying analytics tools. However, a new gap is opening today with suppliers using their larger data sets and budgets to apply machine intelligence to analytics. It is becoming very important for travel managers to have access to these new tools as well. We will have 3 travel managers (Egencia's clients) in the panel - names to be confirmed. Attend this session if you are a business travel buyer who wants to learn more about how new technologies can improve your business program and find out what your peers travel managers are already doing to leverage predictive analytics in their travel programs; a supplier who is looking to see where the industry is going with machine learning and predictive analytics. 

 

Business Aviation - Your very own time machine!

Session Description:
In this session, we'll explore how today's travel professionals can start to use business aviation to safely and efficiently transport their employees across the country and globe. We'll explore the metrics that matter and how to get started. Anthony Norejko is the current President and CEO of the Canadian Business Aviation Association. His past experience as the Director of Aviation and Travel with Walmart Canada will help to educate and inform the audience with an engaging and thought-provoking presentation. 

 

"Getting caught in the cracks" - What you don't know about immigration compliance can hurt

Session Description:
There is a dangerous gap in compliance between many Travel and HR Departments, with many companies inadvertently sending their travelers into countries non-compliantly. As borders increasingly "harden" around the world, and notably US - Canada, it is critical that both Travel Managers gain a stronger understanding of the immigration streams their travels are entering countries under. Attendees will gain a clear understanding off current key issues, both publicized and not, as well as the trends underpinning them and what to expect in the remainder of 2019. This session is applicable to all groups but will be of particular interest to Travel Managers whose organizational structure may not have them closely aligned with their HR function. 

12:30pm – 1:00pm

Using Share Shift to Drive Hotel Program Improvement

Session Description:
It's been well documented that companies with a proven ability to shift share receive greater discounts and have a much stronger hotel program. The issue for travel managers, however, has been accurately measuring share shift for use in hotel negotiations. In this session, we'll explore new data collection and analysis strategies can allow any travel manager (regardless of company culture) to shift share to preferred hotels that deserve more volume and away from hotels that are not performing as expected. 

 

How Blockchain Technology will Change Managed Travel. HINT: it's not about cryptocurrency

Session Description:
So long middle man! How this will impact supply chain management? Will the GDS be a part of the revolution, or be conquered? Join this session to learn about blockchain technology and how this will impact the travel industry in the very near future. Walk away within insight into how or if this can help eliminate fraud and provide greater transparency in the end to end travel process. 

 

Simplifying Corporate Travel: Exploring the Benefits of Virtual Payments

Session Description:
From reservations and check-ins, to payments, and customer service, technology has fundamentally changed how we travel by creating a smoother, quicker end-to-end experience. This is especially true for corporate travel where reducing pain points and creating efficiencies helps get business done.

When it comes to payments, virtual payment technologies are helping businesses streamline processes with greater controls and easier reconciliation. As a relatively new technology, virtual payments are gaining popularity as companies look to create efficiencies and offer even better experiences for the business traveler.

Join American Express and American Express Global Business Travel as they co-host a panel event with businesses using virtual payments, for a discussion about the benefits and future opportunities for the technology, as business travel continues to evolve.  

Attend this session to learn about virtual payments and leave with insights about how they can improve business travel for you or your clients’ bottom lines.