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FAQ

Please be aware of, and report any fraudulent, unauthorized solicitation to GBTA or the use of our Mark(s) “Global Business Travel Association,” “GBTA.”

If you receive a call or email from any company that is not our official housing provider or that is offering any lists with complete attendee contact information including email and phone numbers, please contact us immediately. We are doing everything we can to address this situation and appreciate your cooperation.

Vendors, Attendees, and Exhibitors Lists

No outside entity has been provided or is authorized to sell any information related to our vendors, attendees, exhibitors, or other information. We will never email or call you to ask to purchase a list.

View the Unauthorized Seller List

Accessibility and Inclusivity

GBTA is committed to creating an accessible and inclusive event that enables all individuals to engage fully.

GBTA has partnered with Wordly AI Powered Translation to provide real-time translation of sessions into audio and captions for 30+ languages.  The following sessions will utilize the Wordly Captioning and Translation services:

  • All Four Main Stage Sessions
  • All Education Sessions


Attendees will access Wordly with their mobile phone or computer via a QR Code or the link in the mobile app session description. Attendees can select their preferred output language, and whether they want to read captions or listen to audio.


Accessibility: Beanfield Centre is fully compliant with the Accessibility for Ontarians with Disabilities Act (AODA). As a venue, they provide an assistive environment that offers equal access and participation for persons with disabilities.

Service Animals: Certified or trained service and support animals are welcome within Beanfield Centre and must be on a leash or controlled alternative. Otherwise, animals and pets are not permitted within the venue.


Please contact the Conference team if you require assistance or need further information: Canada@gbta.org 

Credit Cards & ATMs

Credit cards like VISA, Mastercard, American Express and Diners Club are widely accepted. At ATM machines all over Toronto, money can be withdrawn using debit and credit cards.

Currency Exchange

Currency in Toronto is the Canadian dollar

COVID-19 Response & Protocols

Dress Code

Wear whatever you feel comfortable doing business in! Business or Business Casual is the norm for during the day and the opening reception.

Don’t forget to pack your outfit for the Big Night Out!  More information coming…. 

Education Sessions

I did not sign up for a particular education session, can I still go?

  • Yes, all sessions are seated on a first-come, first-served basis.

Language

The official languages of Canada are English and French.

Local Time

Toronto is on EDT (Eastern Daylight Time) 4 hours behind GMT

Lost and Found

Please go to the GBTA Registration desk if you have lost something. At the conclusion of the event, Beanfield Centre will accept any reasonable lost and found items and they will be catalogued and stored for 30 days by their Security Services team. Unclaimed items will be disposed of after the 30-day retention period.

Mobile App

Our Mobile App is a great way to ensure you have all the information you need to know about Conference in your smartphone or tablet.

Access the agenda, speaker details, expo floor plan, news, photos, attendee messaging and more!

Coming soon 

Social Media

Stay connected with GBTA on social media both during the conference and throughout the year. Engage in the conversation using our official hashtag #GBTAToronto25.  Share your participation in the GBTA Canada Conference 2025 | Toronto with your network—utilize our branded graphics and captions or create your own!

Learn More.

Tipping

It’s customary to tip 15% or 20% at restaurants.

Wifi

Delegates at the Conference can enjoy complementary WIFI. 

Attendees should select ‘BeanfieldCentre’ network and will be automatically connected.