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Main Stage Sessions

3:45 PM – 5:00 PM
Opening Main Stage: What's the Current State of the Global and Canadian Business Travel Industry?

Opening Remarks
Join GBTA as we welcome you to GBTA Canada Conference 2024 | Toronto on the Main Stage! Opening remarks about the Association’s top Global Priorities from Mark Cuschieri, President, GBTA and Head of Global Travel Management, UBS.  Followed by special introductions of the new Senior Vice President of the Americas, GBTA, Cristina Scott, and the new Country Director, Canada, GBTA, Janette Acosta Sanchez.

The Current State of the Business Travel Industry
Find out about The Current State of the Business Travel Industry with Cristina Scott, Senior Vice President, the Americas, GBTA who will present global insights, give an overall industry outlook, and highlight which trends to watch out for in 2024 and beyond.

The Current State of the Canadian Travel Industry
Hear from Shane Downey, Vice President, Government Relations, GBTA on GBTA’s Advocacy priorities, globally and in Canada.  Shane will provide an update on issues supported and actions taken in Canada as well as Washington, DC and Brussels.  He will then be joined by expert panelists for a fireside chat to discuss how the travel industry is responding to government initiatives and what solutions the industry is seeking.

Moderator: Shane Downey, Vice President, Government Relations, GBTA

Expert Panelist: Beth Potter, President and Chief Executive Officer, Travel Industry Association of Canada (TIAC)
Expert Panelist: Susie Grynol, President and Chief Executive Officer, Hotel Association of Canada

Fireside Chat: Canada's Journey Towards Barrier Free Travel
The Opening Main Stage session will conclude with an engaging fireside chat focused on accessibility standards in Canada. Our guests will provide a review of current standards, highlight progress made and look at the road ahead toward more accessible travel in Canada and how we will get there.

Moderator: Patrick Doyle, Canada Advisory Board, GBTA and Chief Commercial Officer, Flight Claim

Expert Panelist: Stephanie Cadieux, Chief Accessibility Officer, Canada
Expert Panelist: Philipe Rizcallah, Chief Executive Officer and Deputy Head of Accessibility Standards, Canada

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9:00 AM– 10:00 AM
Integrating Health and Wellness on the Road

Starting day two of the Conference Sue Spear, Direct Seat At Large, GBTA and Chair of the Canada Advisory Board, Senior Manager, Travel and Fleet Cengage Learning will deliver some opening remarks, after which you will be invited to participating in a brief wellness and affirmation activity to set your intentions for the day!

Next Tim Oldfield, Canada Advisory Board, GBTA and Vice President, Corporate and TMC Accounts, Marriott will be joined by Dr. Stephanie Moynihan from Dialogue Healthcare to engage in a discussion on how to Integrate Health and Wellness on the Road. Gain expert advice that will bring actionable insights you can consider for improving the health and wellness of your travel program.

12:00 PM – 1:30 PM
Celebrating and Finding Your Super Power

Enjoy lunch and network with fellow attendees before we celebrate excellence and achievement in the business travel industry by unveiling the winner of the Inspiration Award and honour the recipients of the 2023 Business Travel Service Award (BTS) on Main Stage!


Inclusive Sustainability: Empowering People and Protecting the Planet Through Business Travel
Business travel can be an incredible force for good. It offers life-changing professional development opportunities and the ability to cross new borders. It fosters community and builds connection and relationships that you cannot build online. It allows us to signal a demand for the business values that we think are important. And yes, business travel can even be used as a tool to fight climate change. Hear from Kelsey Frenkiel, Senior Manager Sustainability, GBTA and Bev Heinritz, Director, Foundation Programs, GBTA, as they recap the journey to a more sustainable future for both People and the Planet, using business travel as its lever, mapping out what's to come.


Keynote Speaker: Justin Kingsley, Global Business Strategist + Performance Expert will help you to
 Find Your Superpower
Finding your superpower makes you better at what you do, and better at working with others toward team goals.

How can breaking the status quo within an organization lead to unparalleled success? What are the secrets behind some of these iconic branding case studies? And how does it reinforce its organizational values, culture, and brand on a day-to-day basis?  Justin dissects his story of how he created some of the most iconic brands and movements in the industry and showcases his roadmap for transforming sleepy organizations into global superpowers, and how your team can benefit from these principles too.

Justin also dives deep into the insurmountable obstacles, challenges, and even threats that he’s had to endure and what your team can do to fortify against the unexpected curveballs and roadblocks that can happen.  This talk is designed to move your team from Impossible to Possible and to hammer home the understanding that by facing our challenges head-on, we build the resilience required when bigger challenges arise.

12:00 PM – 1:30 PM
Closing Main Stage: Ask Me Anything

Enjoy a networking lunch followed by the final Main Stage session.  Join our panel of supplier and buyer experts as we dive into your burning questions in these back to back Ask Me Anything Main Stage sessions. We’ll explore the nuances, practical applications, and trends within the Canadian Business Travel landscape and answer those burning questions you have on your mind. Gain valuable insights from some of the industry’s best. This session is your opportunity to steer the conversation.

*Attendees should submit questions via the Conference App to either the Supplier Panel (Air, Hotel, Ground and TMC / Technology Provider) and the Buyer Panel before Sunday April 21, 10:00 AM latest. Please note there will not be a chance to ask questions live during the session.

Questions are not limited to any particular topic but will be moderated by GBTA.

Buyer Panel:
Moderator: Alex Ferdinand, Managing Director of Worldwide Sales Business Travel Sales and Affinity Partnerships, BWH Hotel Group

Expert Panelist: Bertram Fernandes, Corporate Travel Manager, Ledcor Industries Inc.
Expert Panelist: Elizabeth Oliveira, Global Travel Manager, OMERS
Expert Panelist: Deanna Ois, Travel Services Manager, Canadian Forces Morale and Welfare Services (CFMWS)
Expert Panelist: Monica McKill, Senior Manager of Air & Ground Transportation, Cenovus Energy

Supplier Panel:
Moderator: Ian Race, Senior Vice President, Sales & Business Development – Canada, Direct Travel

Expert Panelist: Billy Kyriakopoulos, Director, Corporate Sales, Air Canada
Expert Panelist: Philip White, AVP, Global Sales – Canada, Canada for Enterprise Mobility™
Expert Panelist: Eric Barber, Vice-President, National Sales, Realstar Hospitality
Expert Panelist: Brian D. Robertson, President, Canada West, Direct Travel Inc.